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SHOP JEWELRY
SHOP ACCESSORIES
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We constantly strive to make our web site more efficient in order to make your
shopping experience a positive one. Here are some of the questions that we
are asked frequently. If you have any issues or problems that are not
answered in FAQ, please feel free to contact us either by email or by
phone.
What is your Contact Information?
email:
info@beadedcoutureandmore.com
sales@beadedcoutureandmore.com
returns@beadedcoutureandmore.com
wholesale@beadedcoutureandmore.com
telephone:
302-786-1151
Is your Website Secure?
Yes, the site is very secure. All private information is seen only by you and Beadedcoutureandmore.com. As shown on the website, we are secured by SSL and we
have COMODO authentication to protect your privacy. Check out is via Paypal for added security.
What is your Return Policy?
Return Policy:
We ask that all our clients carefully read the specifications of each purchased item: this includes the measurements, material, and price. Quality Control is priority, we thoroughly inspect each and every item and take a photo before it is shipped out to assure your merchandise is free of any damage or defect. Since our policy states that we do not accept returns unless the items are damaged, there are no refunds for items that do not fall into this category. Our low profit margins and the arrangements with our suppliers do not allow us room to make exceptions. However, if you still wish to return the items, please email us at: returns@beadedcoutureandmore.com for an RMA form within 10 calendar days from the shipping date, and we will offer you store credit under these conditions:
- 25% restocking fee
- client pays for the shipping costs
- item has no appearance of being worn or handled improperly
The promotional code isn't working. What do I do?Promotional codes are case-sensitive, so please type in the coupon code
as written. If it still does not apply the appropriate discount, please
leave us a note in the comment box when you check out, or give us a
call during normal business hours and we will certainly apply the code.
Also, double-check that your order meets all the requirements for this
code, and keep in mind that codes do not work on clearance items.
Do you ship outside the United States?Yes, but shipping costs vary considerably. For our
Canadian clients, we ship via USPS (unless otherwise requested). Our base shipping costs for other international destinations start at $16.90 for USPS Priority. When
we are ready to ship your order, we
will contact you about the exact cost. (Free shipping promo's are for US destinations ONLY)
Do you have a minimum purchase amount?Since our low profit margin enables us to offer you a lower price on the same quality merchandise other websites are selling, we have a low minimum purchase requirement of $25.00
excluding shipping charge and any discounts. However, if you need to
purchase less than $25 for extraordinary reasons, please contact us.
Do you carry real silver and gold jewelry?Yes. The product description will specifically state whether the item
is sterling silver, 14k gold, rhodium, or gold plated, etc. If the description says
"silver heart," this refers to the color, rather than the actual
material. On the other hand, if it says "sterling silver heart," the
material is real silver. Should you have any questions, please shoot us an email or give us
a call during normal business hours.I cannot find an item I ordered on your site anymore. What can I do?Due to popular demand, the item is either sold out or discontinued. Please email us at
sales@beadedcoutureandmore.com if you are interested in reordering it, under special conditions, the item may still be available for a "special" purchase.
Why do you not offer free shipping?
We
try very hard to give the best prices possible, but in order for us to
offer low prices we cannot offer free shipping on every order. Our low profit
margin does not allow us to do so. You might find that other companies
that offer free shipping may have higher prices than us. We do have free shipping promos from time to time, be sure to sign up for our monthly newsletter for details. How can I subscribe to your monthly newsletter or promotional email list?
Just enter your email address into the box under "Join our mailing list!". It's located on the left-side navigation menu towards the bottom of the page.
How can I place a special order (high quantity for particular item/design)? What is your quantity discount?To place a special order with beadedcoutureandmore.com, please email us at
sales@beadedcoutureandmore.com, with your name, item number (if the item is on our
website) or a general outline of your personal design, quantity you are
interested in purchasing, and any other concerns you might have. If you
are interested in purchasing a high quantity of an item on our website,
( 12 or more of a single item) the quantity discount depends on three factors: the item's availability
with the manufacturer (sometimes, manufacturers stop producing items),
how many dozens you would like, and the individual price of the item.
Generally, customers ask for quantity discount if they are planning on
ordering 3-10 dozen per item/style. If you are looking to place a
special order, but are only planning on purchasing 1-2 dozen per
item/style, we can certainly work with you, and offer
you an additional discount. Please note that all special order payments
must be made beforehand to reserve the items with the manufacturer.
That payment is nonrefundable. Please note that for all special orders, any and all payments are nonrefundable. We request that only serious inquiries be made, Emails will be responded to within 1-2 business days.
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Affordable Top Quality Merchandise - Rock Bottom Prices!
www.beadedcoutureandmore.com
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